Penelope Pouf

Questions?

Our Haiku Concierges are experts on the products we sell and can help you find the perfect pieces for your home. We can answer whatever questions you may have. In addition, we’ve compiled some of our customers' most common questions into our FAQ. Please contact us through our online contact page or the methods below. We want to make sure you’re 100% satisfied!

Shipping

Furniture over $199 Ships for Free in the Continental (Lower 48) United States of America. We do charge for shipping to Alaska, Hawaii, US Territories, and International Shipments, which is quoted on an order-by-order basis. Most furniture ships freight, which is delivered curbside to your driveway. If you need assistance getting the item into your house, carrying furniture up a flight of stairs, or more hands-on services, like assembly or white glove services, we can assist with finding the right upgrades at the right prices. Please contact our Haiku Concierges at our toll-free number, and we’re happy to help. Check out our Shipping Made Simple blog post or our Shipping Information page.

Returns and Cancellations

Most of our customers love our products at first sight, but if you change your mind or don’t like a product, we can cancel most orders up to the point they ship. Products in new, unopened, resalable condition can also be sent back in original packaging materials, but the customer is responsible for the return shipping/freight charges, per our Return Policy. Lastly, Custom Made and Made-to-Order items must be cancelled within 72 hours or are charged in full to start the production, at which point, they can’t be cancelled or returned. Please contact our Haiku Concierges at our toll-free number if you have questions.

Warranties

Our catalog of furniture items is high quality and made to last. All furniture items are sold with a 1-year manufacturer’s warranty against defects in craftsmanship or functionality per our Return Policy. For your convenience, if a situation does occur regarding warranty or shipping issues, Haiku Designs will file and coordinate all claims and warranty replacements. Beyond that, it is our desire to have happy customers and earn your business anytime you have home furnishing needs. Feel free to contact us with any issues you have with a Haiku Designs purchase, and we’ll do what we can to help you resolve them.

Payment

Haiku Designs accepts all major credit cards, checks, PayPal, Affirm and Venmo through our secure website checkout. Generally, we’ll charge you at the time the order ships (except custom and made-to-order items which are charged ahead of starting production).

Contact Us

We'd love to hear from you. You can reach us via our online contact form, the live chat icon in the lower right, or reach us at the following:

Email: cs@haikudesigns.com

Phone: (800) 736-7614

Care & Cleaning Instructions

Anji Mountain Jute Rugs, Natural Fiber Rugs, Mixed Material Rugs

It is normal for jute and other natural fiber rugs to "sprout". What may seem to be a pulled thread is really just a yarn whose fibers have separated at a point, or "sprouted". Sprouting is common with natural fibers, such as jute, that are made up of shorter fibers. This is not a defect but an inherent quality of certain natural fiber rugs. Simply clip the sprout that has popped up with a sharp scissors.

1. Vacuum as needed with suction only—a beater brush is not recommended.
2. Spot clean with a damp cloth. You may use a solution of mild dish soap and water but test the solution in a small, inconspicuous area of the rug to be sure there is no discoloration.
3. For liquid spills, blot—do not rub—with a clean, dry, absorbent cloth.
4. All fibers that are exposed to direct, prolonged sunlight will experience some degree of fading. Please rotate your rug regularly if it is in a sunny location.

Anji Mountain Bamboo Rugs

1. Clean surface with a damp, clean cloth.
2. Spot-clean borders with mild dish soap and water solution.
3. Shake out to remove debris or vacuum. If you vacuum, a suction attachment is recommended; do not use a beater brush as it may scratch the surface.
4. Plastic or felt casters are recommended for chair or furniture legs to protect against scratching and cracking of bamboo slats. A sharp, straight edge of a chair or furniture piece may crack the bamboo slat.
5. Chair or furniture casters are not recommended for use on bamboo rugs.
6. Bamboo which is exposed to direct, prolonged sunlight will experience some degree of fading. Please rotate your rug regularly if it is in a sunny location.

Anji Mountain Chair Mats

1. Dusting and light cleaning can be done with a damp cloth.
2. Anji Moutain also recommends Bona Pro Series Hardwood Floor Cleaner for regular cleaning and Bona Pro Series Hardwood Floor Refresher for occasional refreshing of the polyurethane coating.
3. Hard floor casters (i.e. casters made for hard floors vs. carpet) are recommended for optimum performance and maximum protection of your bamboo chair mat surface.

Anji Mountain Rug'd Chair Mat

Spot clean with a solution of mild dish soap and water. Vacuum mat as needed.

Anji Mountain Poufs

Blot liquid spills immediately by pressing a clean, undyed cloth into the spill to absorb as much as possible