Heath Platform Bed

Questions?

Our Haiku Concierges are experts on the products we sell and can help you find the perfect pieces for your home. We can answer whatever questions you may have. In addition, we’ve compiled some of our customers' most common questions into our FAQ. Please contact us through our online contact page or the methods below. We want to make sure you’re 100% satisfied!

Shipping

Furniture over $199 Ships for Free in the Continental (Lower 48) United States of America. We do charge for shipping to Alaska, Hawaii, US Territories, and International Shipments, which is quoted on an order-by-order basis. Most furniture ships freight, which is delivered curbside to your driveway. If you need assistance getting the item into your house, carrying furniture up a flight of stairs, or more hands-on services, like assembly or white glove services, we can assist with finding the right upgrades at the right prices. Please contact our Haiku Concierges at our toll-free number, and we’re happy to help. Check out our Shipping Made Simple blog post or our Shipping Information page.

Returns and Cancellations

Most of our customers love our products at first sight, but if you change your mind or don’t like a product, we can cancel most orders up to the point they ship. Products in new, unopened, resalable condition can also be sent back in original packaging materials, but the customer is responsible for the return shipping/freight charges, per our Return Policy. Lastly, Custom Made and Made-to-Order items must be cancelled within 72 hours or are charged in full to start the production, at which point, they can’t be cancelled or returned. Please contact our Haiku Concierges at our toll-free number if you have questions.

Warranties

Our catalog of furniture items is high quality and made to last. All furniture items are sold with a 1-year manufacturer’s warranty against defects in craftsmanship or functionality per our Return Policy. For your convenience, if a situation does occur regarding warranty or shipping issues, Haiku Designs will file and coordinate all claims and warranty replacements. Beyond that, it is our desire to have happy customers and earn your business anytime you have home furnishing needs. Feel free to contact us with any issues you have with a Haiku Designs purchase, and we’ll do what we can to help you resolve them.

Payment

Haiku Designs accepts all major credit cards, checks, PayPal, Affirm and Venmo through our secure website checkout. Generally, we’ll charge you at the time the order ships (except custom and made-to-order items which are charged ahead of starting production).

Contact Us

We'd love to hear from you. You can reach us via our online contact form, the live chat icon in the lower right, or reach us at the following:

Email: cs@haikudesigns.com

Phone: (800) 736-7614

Solid Wood

Congratulations on purchasing this handcrafted solid wood furniture product. Wood is sensitive to changes in humidity. As the weather changes so does the humidity in your home and the moisture content of your solid wood furniture. We have taken every precaution to stabilize the lumber used to build this product. Still, you may observe plank movement or small cracks as the seasons change, particularly during the first 6-12 months of ownership. This is normal for solid wood furniture and will not affect the performance or longevity of this product.

Dust frequently with a clean, damp, lint-free cloth. Frequent dusting will remove abrasive build-up which can damage a finish over time. Avoid using oily polishes or waxes. Avoid exposing your furniture to strong sunlight. Prolonged exposure to direct sunlight can fade the finish of your furniture. Do not expose your furniture to any liquids. Never allow water to sit on your furniture. Do not place hot items on top of surface, always use a mat or other protector. Alcohol, nail polish and perfume are also dangerous, as they can dissolve the furniture finish on contact and may require professional repairs.

Wood

Dust frequently with a clean, damp, lint-free cloth. Frequent dusting will remove abrasive build-up which can damage a finish over time. Avoid using oily polishes or waxes. Avoid exposing your furniture to strong sunlight. Prolonged exposure to direct sunlight can fade the finish of your furniture. Do not expose your furniture to any liquids. Never allow water to sit on your furniture. Do not place hot items on top of surface, always use a mat or other protector. Alcohol, nail polish and perfume are also dangerous, as they can dissolve the furniture finish on contact and may require professional repairs.

Sintered Stone

Clean tops with a damp, lint-free cloth soaked in mild soap and water. Dry with a clean, soft cloth to remove any soap residue. Clean edges or corners with a sponge or soft dish brush dipped in a neutral cleaning agent.

Wicker

Vacuum regularly to remove dust. Wipe spills immediately with a sponge wrung from soapy water.

Occasionally clean with a diluted solution of Murphy® Oil Soap and water to remove grime from crevices and help retain natural luster. On dark wicker, use a stain-containing furniture polish, such as Old English®.

If furniture is exposed to moisture and develops mildew, wipe the affected area with ¼ cup bleach added to 1 quart of water. Test first on an inconspicuous spot as this solution may lighten the wicker's color. Perform this work outdoors wearing protective goggles, gloves with cuffs and old clothing.

To maintain your wicker's like-new appearance, apply a fresh coat of semi-gloss or gloss lacquer every few years.

Upholstery Cleaning Codes

W: Spot clean only with water-based upholstery cleaner. Test a small, inconspicuous area for bleeding, fading or color transfer. Do not oversaturate. Clean stains from the outside of the affected area, moving toward the center to prevent the stain from migrating outward. Pile fabrics may require gentle brushing with a non-metallic, stiff bristle brush to restore appearance.

S: Spot clean with a water-free, dry cleaning solvent only. Test a small, inconspicuous area for bleeding, fading or color transfer. Do not oversaturate. Clean stains from the outside of the affected area, moving toward the center to prevent the stain from migrating outward. Pile fabrics may require gentle brushing with a non-metallic, stiff bristle brush to restore appearance.

SW: Clean with water-based upholstery cleaner (W) or solvent based upholstery cleaner (S)

X: Clean only by vacuuming or light brushing with a non-metallic brush. Do not use water-based upholstery cleaner or dry-cleaning solvents. Consult a professional upholstery cleaner.

Plastic

Dust frequently with a clean, damp, lint-free cloth soaked in mild soap and water. Avoid the use of chemical and abrasive cleaners, as they can damage the finish. Avoid exposing your furniture to strong sunlight. Prolonged exposure to direct sunlight can fade the finish of your furniture.

Metal

Dust frequently with a clean, damp, lint-free cloth soaked in mild soap and water. Avoid the use of chemical and abrasive cleaners, as they can damage the finish. To restore the shine to your metal, soak a cheesecloth in a nonabrasive cleaner (like liquid dish soap) and rub the chrome component lightly until the original luster reappears. Dry the component with a clean soft cloth to remove any soap residue. Iron or steel frames will rust if the finish is scratched or if your furniture is exposed to excessive humidity, particularly in coastal areas.

Marble

Clean with a slightly damp cloth and dry immediately with a lint-free cloth. Never use abrasive or acidic cleaning products. Always use coasters and placemats and be sure to wipe spills immediately. To repair minor imperfections that occur during daily use, use the following instructions: Acidic liquids react chemically with calcite in the stone to cause a dulling of the surface called etching, which may also be rough to the touch. Additionally, glasses or bottles placed directly on the stone will leave watermarks. Treat etching and watermarks with a marble/stone polishing powder. Deeper etching or watermarks may require additional treatment with a poultice powder before polishing.

Glass

Clean with a slightly damp cloth and dry immediately with a lint-free cloth. Use only mild detergents and cleaning solutions which are recommended for cleaning glass. Use coasters and placemats on glass table tops to prevent marking on the surface of your product.

Concrete

Clean with a slightly damp cloth and dry immediately with a lint-free cloth. Never use abrasive or acidic cleaning products. Use coasters and placemats to help prevent marking and stains; clean up spills as soon as possible. Do not cut directly or place hot pans on the concrete top to avoid damaging the sealer. We recommend re-waxing the table surface every 3 to 6 months depending on use, with a paraffin-based stone floor wax. Additionally, resealing becomes necessary when highs and lows in the sheen of your table top become visible. This basic care will ensure the longevity of your purchase.

Acrylic

Wipe clean with a soft damp cloth. Never use abrasive pads or cleaning products, window cleaner, or other chemical sprays.
Ammonia, acetone and lactic acid will permanently damage the surface.

Acrylic scratches easily. Avoid placing metal or other sharp-edged objects directly on the acrylic surface. Always use coasters and placemats and be sure to wipe spills immediately. Use an acrylic polish to remove fine scratches and an acrylic scratch remover to repair deep scratches.