Copeland Sarah bookcase

Questions?

Our Haiku Concierges are experts on the products we sell and can help you find the perfect pieces for your home. We can answer whatever questions you may have. In addition, we’ve compiled some of our customers' most common questions into our FAQ. Please contact us through our online contact page or the methods below. We want to make sure you’re 100% satisfied!

Shipping

Furniture over $199 Ships for Free in the Continental (Lower 48) United States of America. We do charge for shipping to Alaska, Hawaii, US Territories, and International Shipments, which is quoted on an order-by-order basis. Most furniture ships freight, which is delivered curbside to your driveway. If you need assistance getting the item into your house, carrying furniture up a flight of stairs, or more hands-on services, like assembly or white glove services, we can assist with finding the right upgrades at the right prices. Please contact our Haiku Concierges at our toll-free number, and we’re happy to help. Check out our Shipping Made Simple blog post or our Shipping Information page.

Returns and Cancellations

Most of our customers love our products at first sight, but if you change your mind or don’t like a product, we can cancel most orders up to the point they ship. Products in new, unopened, resalable condition can also be sent back in original packaging materials, but the customer is responsible for the return shipping/freight charges, per our Return Policy. Lastly, Custom Made and Made-to-Order items must be cancelled within 72 hours or are charged in full to start the production, at which point, they can’t be cancelled or returned. Please contact our Haiku Concierges at our toll-free number if you have questions.

Warranties

Our catalog of furniture items is high quality and made to last. All furniture items are sold with a 1-year manufacturer’s warranty against defects in craftsmanship or functionality per our Return Policy. For your convenience, if a situation does occur regarding warranty or shipping issues, Haiku Designs will file and coordinate all claims and warranty replacements. Beyond that, it is our desire to have happy customers and earn your business anytime you have home furnishing needs. Feel free to contact us with any issues you have with a Haiku Designs purchase, and we’ll do what we can to help you resolve them.

Payment

Haiku Designs accepts all major credit cards, checks, PayPal, Affirm and Venmo through our secure website checkout. Generally, we’ll charge you at the time the order ships (except custom and made-to-order items which are charged ahead of starting production).

Contact Us

We'd love to hear from you. You can reach us via our online contact form, the live chat icon in the lower right, or reach us at the following:

Email: cs@haikudesigns.com

Phone: (800) 736-7614

CARE INSTRUCTIONS FOR COPELAND FURNITURE PIECES

To care for and preserve the finish on your new Copeland Furniture piece, please keep the following recommendations in mind.

• While our furniture has been finished with a durable top coat, the surface may be sensitive to dents and abrasions during the first 30 days in your home.
• Treat the surface finish gently so it does not dent or chip. Tape or stickers should not be put on the finish.
• For general care use a soft cloth to dust the furniture.
• Use damp cloth with a mild soap to clean-up spills or dirt. Dry the surface thoroughly.
• Please do not use any polishes, waxes or solvents to clean the surface of the furniture. This holds true for new Copeland Furniture pieces as well as items you may already have in your home.
• Please do not place any candles directly on the surface of your furniture. The perfumes and dyes in the candles may penetrate the finish.

Special Care Instructions for Cherry Furniture

Please read the following if you have purchased a Copeland product in cherry. Furniture that has been crafted from cherry wood becomes darker with age. The change in color, from a reddish tan to a reddish brown, is most noticeable during the first six months of ownership. It is important to understand that exposure to light accelerates, the natural oxidization process. An object left on a cherry wood surface for an extended period of time may retard the aging process in a limited area. Simply remove the object and, over time, the surface will attain a uniform reddish brown color.

IMPORTANT:

Please Note: Beds must be disassembled before moving to avoid damage. Never attempt to move the bed while it is assembled. Failure to do so would void the warranty.